Questions & Answers


GENERAL QUESTIONS


 

What are your hours of operations?

We are open Monday – Friday, 8:00 a.m. to 5:00 p.m.

What are you shipping/receiving hours?

Shipping and receiving hours are Monday – Friday, 8:30 a.m. thru 4:30 p.m. Closed daily from 12:00 noon to 12:30 p.m.

Can I pick-up my order?

Yes, you are always welcome to pick-up your order. Let us know when you want to pick it up and we will have it ready for you.

Can COOCP schedule our freight?

Yes. Once your order is ready we are happy to provide you with a freight quote.

Can you recommend a glass bottle supplier?

Take a look at International Packaging Supply, IPS Inc. They are a distributor of glass bottles, closures and capsules.

 


CO-PACKING QUESTIONS


 

Do you have a minimum quantity to fill?

We are happy to fill any amount of product. We do have a filling fee for orders under 20 cases.

What is your lead-time for filling?

Once we receive all of the necessary products to produce your order we schedule you in within 2 working weeks.

Do you have nitrogen?

Yes. For a small fee we can sparge your bottles, jugs and drums with nitrogen.

Can you print a “use by date” and “lot number” on our bottle?

Yes we can.

Can you fill a BIB (Bag-in-Box)

Yes. We can fill the bag and assemble the boxes.

Our plastic bottles use heat induction seal lined caps. Can you apply this caps?

Yes. We have a heat induction sealer for seal lined caps.

What size bottles can you fill?

We are able to fill a wide range of sizes from 50ml to 5 gallon drums.

Can you package liquor?

Sorry, we do not package alcoholic beverages.

Can you certify my olive oil as extra virgin?

We do not certify olive oil. You can take a look at COOC (California Olive Oil Council). They would be able to assist you in certifying your olive oil Extra Virgin.

Can you store our olive oil?

We do not store oil at our facility. We have a limited space with climate control. Generally, we will not store olive oil for over 2 weeks (the time we require for scheduling your order).

I have an organic product and would like you to be our co-packer, how do I proceed?

There are a few steps that need to be completed in order for us to be your certified handler. These steps are important and must be meet for both of us to be in compliance with FDA organic guidelines. Please give us a call and an account executive will be able to further assist you.

 


PRIVATE LABEL QUESTIONS


 

Is there a minimum quantity?

Our minimum quantity is 5 cases.

Do you offer any price breaks?

Yes, we offer a price break at $500.00 or more.

Where do you get your olive oil?

We source our olive oils from local farms in Capay Valley, California.

Where do you get your balsamic vinegar?

We source our California grown balsamic vinegar at various farms around Northern California. In addition, we can provided flavored balsamic vinegar.

We are interested in a private label product but do not have a label. Can you help?

We have a nice selection of labels you are welcome to choose from. For a small fee we can alter the labels to your satisfaction. In addition, we work closely with a label company that can produce the labels.

How will my order ship?

Depending on the size of your order we can arrange UPS or freight. You are always welcome to pick-up your order.

Do you sell smaller quantities for wedding favors?

Yes. We are happy to fulfill your wedding order.